Websites don't load - troubleshoot and fix fault messages

Are y'all having problem getting a website to load? Don't worry — we're here to assistance. This article volition show you lot how to gear up the problem and so y'all can get back to surfing the spider web.

Note: If you're having trouble with a website, click the padlock icon Fx89Padlock in the address bar to see if Firefox has blocked insecure parts of the page. See Mixed content blocking in Firefox for details.

Table of Contents

  • ane First, let's figure out where the problem is
  • 2 The trouble only happens with sure websites
    • 2.1 Endeavour clearing Firefox's cookies and cache
    • 2.2 The website loads merely doesn't piece of work properly
    • 2.3 The problem only happens on a secure (https) website
  • three The problem only happens in Firefox
  • 4 The problem happens in all web browsers
  • five Other, less common problems

Beginning, allow's effigy out where the problem is

With a footling detective work, we can narrow down the crusade of the problem.

  1. Open a new tab and check to run into if you can load another website similar google.com or mozilla.org.
    • If you can open another site, skip down to The problem just happens with sure websites.
    • If you can't open another site, keep on to the side by side step.
  2. Launch another browser, like Internet Explorer or Microsoft Border Safari Google Chrome, and try to open the site y'all were having issues with.
    • If the site works in another browser, see The problem just happens in Firefox.
    • If the site doesn't piece of work in another browser, check out The problem happens in all web browsers.

The trouble only happens with certain websites

If you see any of these error messages, it might merely be a problem with Firefox'due south cache:

  • The connexion was interrupted
  • The connectedness was reset
  • The connexion has timed out

Effort clearing Firefox's cookies and cache

Do these steps so reload the website you're having trouble with.

  1. Click on the menu button fx57menu Fx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If you don't run into it, click the bill of fare fx57menu push, then click click the card fx89menuButton push.)
  2. Click and select .
  3. In the Time Range to clear: drib-down, select Everything.
  4. Below the drop-downwardly menu, select both Cookies and Enshroud. Brand certain other items you desire to go on are not selected.
  5. Click OK.

If clearing Firefox's cookies and cache didn't piece of work, it'due south probably a sign that there is a problem with the website itself. In that case yous'll just take to await for it to go stock-still. With big sites similar Twitter or Facebook this may only be a few minutes.

If you don't run across any of the error messages above, check to see if any of the specific problems below friction match what you see:

The website loads but doesn't piece of work properly

If the website doesn't look right or doesn't piece of work the way it's supposed to, you should bank check out the following manufactures:

  • Websites look wrong or appear differently than they should
  • Gear up problems that cause images to non show
  • Fix common audio and video issues
  • Websites show a spinning bicycle and never end loading
  • Gear up login bug on websites that require a username and password. Y'all may receive an error similar to Nosotros were unable to procedure your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and countersign, or the login may simply fail.
  • Websites look wrong or appear differently than they should
  • Set up problems that cause images to not show
  • Fix mutual sound and video problems
  • Fix login bug on websites that crave a username and password. Y'all may receive an mistake like to Nosotros were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may merely fail.

The problem only happens on a secure (https) website

Expect at the web address in the location bar. Does it start with https:// (notice the "southward")? If so, bank check if you see i of the following error messages:

  • For a "Warning: Potential Security Take chances Alee" fault folio, see the manufactures What practise the security alert codes mean? and How to troubleshoot security mistake codes on secure websites.
  • For a "Secure Connexion Failed" or "Did Not Connect: Potential Security Issue" fault folio, see Secure connectedness failed and Firefox did not connect.
  • For a "Your Computer Clock is Incorrect" error page, meet How to troubleshoot time related errors on secure websites.

The problem only happens in Firefox

If another web browser works only fine, 1 of post-obit solutions should prepare things:

  • Firefox tin can't load websites but other browsers can - if you can view websites in browsers other than Firefox.
  • Fix bug connecting to websites after updating Firefox - if you experience connexion problems afterwards updating Firefox.

If you lot run into the post-obit error messages, Firefox is trying to access the Internet through a proxy server:

  • The proxy server is refusing connections
  • Unable to find the proxy server

If yous connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft'due south guide to proxy settings. See Enter proxy server settings on Mac at Apple Support for more information on proxy settings.

To check your connection settings in Firefox:

  1. In the Menu bar at the top of the screen, click and select . Click the card button Fx57Menu and select . Click the carte du jour push Fx89menuButton and select .

  2. In the panel, go downwardly to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog will open.
  4. Change your proxy settings:
    • If yous don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Close the nigh:preferences page. Whatever changes you lot've made will automatically be saved.

The problem happens in all web browsers

This is probably a problem with your Net connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - encounter How to reset the default user amanuensis on Firefox.
  • Malicious website errors - if you come across a "Suspected Assault Site!" or "Suspected Spider web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you lot from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
  • Offline mode - if you meet a message about offline mode, you may accept prepare Firefox non to use your network connectedness. Make certain your calculator has a network connection and then:
    • Click the menu button New Fx Menu, click and make certain is unchecked. Click File in the Menu bar (you lot tin printing and release the Alt key to temporarily evidence the Menu bar), then make sure is unchecked.
  • The page isn't redirecting properly - this problem tin be acquired by issues with cookies. See Websites say cookies are blocked - Unblock them for more data.
  • If you get a File not found mistake, try the troubleshooting steps in these manufactures:
    • Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
    • Troubleshoot Firefox issues caused past malware
  • Content Encoding Error - if yous go the fault message Content Encoding Error or The folio you are trying to view cannot be shown because information technology uses an invalid or unsupported form of compression, employ these steps to diagnose and prepare them:
    1. Bank check the settings of any Cyberspace security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). Yous should try to remove any permissions those applications have for Firefox, then add together them again. For program-specific instructions for a number of applications, run into Configure firewalls so that Firefox can admission the Cyberspace.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when yous are attempting to connect to a web server on a port that is reserved for another application. If the website you lot are trying to visit contains a colon followed by a number in its accost (for example, http://website.com:23), endeavour removing that portion (http://website.com) or replacing it with :lxxx (http://website.com:80). If this doesn't piece of work, you lot may take been given an wrong address.
  • DNS cache is invalid - DNS is the service that converts a website's domain proper name into the IP address that Firefox uses to connect to a website. This information is saved to your reckoner's DNS enshroud in order to improve speeds. All the same, if the DNS enshroud record is corrupt or the website has changed IP accost, Firefox may be directed to the wrong server. The Firefox and other browsers can't load websites commodity explains how to affluent the DNS enshroud. For additional information, encounter https://world wide web.whatsmydns.net/affluent-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Creative person, Fabi

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